Fresh CoffeeFresh CoffeeFresh Coffee

Terms of Sale

Terms of sales and subscriptions 

These Terms and Conditions apply to all transactions on our Fresh Coffee Shop website. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Placing an order through the site constitutes acceptance of the following terms and conditions.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

After you submit an order we will give you an Order Reference Number and details of the products you have ordered either through our Shopify store or through our ReCharge subscription service. We will send the same details to you in a confirmation e-mail. Please note that this e-mail is an acknowledgement, not acceptance of your order.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. All of the above will happen through automated email correspondence but if you have an issue with your order we suggest you email us at

Prices and Payment

All prices and charges on this site are in UK pounds. They include any VAT payable (most hot beverages are currently excluded from UK VAT), but exclude delivery charges, if applicable.

The total cost of your order will be the price of the products you order plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable, we may offer you an alternative in the checkout.

With subscriptions our system will clearly outline the frequency of your payments. The cost of each subscription payment is equal to that in your basket upon purchase. Fresh Coffee Shop use the ReCharge app to provide subscription services. All subscriptions are open ended unless stated otherwise by the user upon setup. Any user of the ReCharge system will be given login details via automated email for top level security. This means that the user is solely responsible for cancelling, amending or adapting any existing subscriptions themselves. If you need assistance, please email  

Customer Discount Code Offers ("Voucher Codes")

Where you use a valid promotional code we have issued in conjunction with your purchase, the following additional terms and conditions apply:

- Voucher Codes will only be available on order values over the amount stated in the offer.

- Voucher Codes are only valid until the date published.

- Voucher Codes are ONLY redeemable for purchases made on this website (

- Only one Voucher Code may be used per customer per transaction.

- We reserve the right to end any Voucher Codes at any time including prior to the advertised end date without notice. Any discount/voucher codes that apply to subscription services will be eligible for four periodic transactions before they expire. Users will then need to setup new subscriptions upon the expiry of their subscription.

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your order at any time up to the point we send the product(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.


We accept payment by Paypal, Visa, Mastercard, Amazon Pay, Amex, Android Pay and Apple Pay. Payment is deducted when we process your order, or when a subscription interval is due our ReCharge subscription software will charge your card and process your order.

This Website

We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

Personal Information does not send unsolicited or "spam" e-mail. uses e-mail addresses collected for a number of opted-in e-mail alerts and opted-in newsletters which are used to communicate new information, special offers and new products to our suppliers and customers. All customers are given the opportunity to unsubscribe at any time. does not sell or rent its e-mail lists to third parties. It is against's policy to provide any customer information to any third party without the customer's prior permission.

We reserve the right, as in our privacy policy, to use customer data to present the most exciting and relevant products to them through all forms of digital marketing on and off the website.

Security takes security very seriously; when shopping with us you can rest assured that we use the highest industry-standard processes and procedures to ensure your credit card details are absolutely secure and cannot be viewed by any external parties. We will never share any confidential details with anyone else.


These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy.

Items sold on this website are intended for normal domestic and consumer use and are not intended for resale or commercial use. We reserve the right to refuse access to this website, to remove or edit content, or to refuse or cancel orders at our discretion. If we cancel an order, it will be without charge to you, and we will reimburse any payment made by you.

Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

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