Delivery must be to an address in the United Kingdom. Smaller orders will be sent via Royal Mail; larger orders may be sent by courier and will require a signature. Please make sure you keep the receipts which will accompany your order. We aim to dispatch orders within 72 hours of processing.
Delivery charges are free to UK addresses using Royal Mail 48hr delivery. The only time we will charge you for shipping is on certain offers and discounts which will show in your basket.
We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control (e.g. problems obtaining authorisation for your payment) and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged, please contact us via the email address within the 'contact us' section of the website.
You can cancel your purchase within 8 hours of ordering by emailing us at the address shown in the 'contact us' section of the website – firstname.lastname@example.org.
To return an item your product must be complete and in 'as new' condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used. It should be returned with the original box and packing you received with it. Any 'Free Gifts' received with the product must also be returned.
If you follow the steps above you will receive a full refund of the product price and any delivery charge paid.
The seal has been broken on any products, or the goods were a special order to your specification. We cannot cancel subscription orders or offer a refund once dispatched to you the customer. To cancel an active subscription you must access your account on the Fresh Coffee website, using the ReCharge account information sent to you via email when you started your subscription. If you struggle with this please contact our team and we will be on hand to help.
To qualify for a refund or exchange the product must be:
In otherwise "as new" condition; and complete with any free gifts offered with it and, if possible, the original box and packaging.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.