terms and conditions of sale

consumer rights

None of these Terms and Conditions affect your statutory consumer rights.

prices

All our prices are inclusive of VAT at 17.5% where applicable. Coffee and tea are zero rated. Our prices may change without notice.

payment

We accept payment by Visa, Delta, Mastercard, Solo and Switch cards. All card transactions are carried out by Worldpay.

customer service

You can contact the fresh-coffee company anytime between 9am and 5pm Monday to Friday.

ordering

In the unlikely event that a product or coffee is unavailable when you place your order, we shall contact you to arrange an alternative replacement, or another acceptable arrangement for the completion of your order. We cannot guarantee availability of all products and coffees at time of ordering. Products which are out of stock will be marked on the site as soon as we ourselves are notified. However, we cannot guarantee that an item which is not marked Out of Stock is in stock as that information may be being updated.

While every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

Goods are normally dispatched within 48 hours. If we are unable to despatch your order within 7 days, we will contact you by email with an estimated despatch date and offer you the option of cancelling the order.

We reserve the right not to accept an order.

orders outside the UK

We are happy to quote UK by special arrangement. This is clearly stated on the home page and order page.

delivery

Once we've received your order we will try to despatch it within 24 hours. We use Royal Mail for all normal UK deliveries. You will receive an email to tell you that it's been sent.

If, for some reason, we are unable to deliver the goods to you within this time we will contact you and arrange another time for delivery. If another delivery time cannot be agreed upon then we will offer you a full refund.

However, delivery can take up to seven days after which point please contact us.

All our deliveries are made by the Royal Mail Postal Service.

Delivery times are conditional to the order being complete and us having the relevant information from the customer to process it.

All times quoted are business working days Monday to Friday.

The carrier will only attempt to deliver the product twice, after which you will be responsible for making your own arrangements with them for delivery which may involve collecting the item from your local sorting office or depot.

There is no way of tracking items in the post and a period of time must be allowed for the item to arrive before it can be counted as lost and resent.

dispatch policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this web site does not constitute an offer for sale. Goods are normally dispatched within 24 hours. If we are unable to despatch your order within 7 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.

returns and warranties

coffee returns

We will provide a full refund or replacement for any coffee that is found to be faulty. As coffee is perishable we can not refund any non-defective coffee ordered.

accessory warranties

If any faults or problems occur on accessories purchased, the product will be covered under the manufacturer's warranty. Any faults should be reported in writing by email, post or fax directly to the manufacturer. Please be aware that some manufacturers will issue a repair or replacement if notified within 28 days, otherwise after 28 days they may only repair the product. This is down to the discretion of the manufacturer.

return of non-coffee products

If you wish to return goods which are not faulty they must be UNUSED, UNOPENED, in a re-saleable condition as new and in the same condition in which they were delivered.

The cost and responsibility of safely returning non faulty or unwanted goods will be the responsibility of the customer.

Return delivery can be arranged by us at a charge if requested.

We will only issue a refund once the goods are returned to us and we have checked that the goods and packaging are in a satisfactory re-sellable condition and have not been used.

All returns must be arranged in writing by email or post prior to returning any item and a returns reference will be issued.

Whilst we will make every attempt to remedy this type of situation, we must emphasise it is in everyone's interest to ensure the correct items are being ordered and that they are suited for your particular requirements.

colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software, photo quality and monitors.

indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

cancellations

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery.

If an order is cancelled before dispatch any charges/payments made by the customer will be refunded in full providing the goods have not been dispatched.

If the order is cancelled and the goods have already been dispatched it will be dealt with as a 'return'.

However, we regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened - unless the items are of unsatisfactory quality. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

All cancellations must be made to us in writing by email or post. You can notify us that you wish to cancel by phone but it must be confirmed in writing.

complaints

In the event of complaint please e-mail enquiries@fresh-coffee.co.uk giving as much detail as you can. We will respond to your complaint as quickly as possible. You will be kept informed if there is any delay beyond this. We will respond to all complaints within one working day, usually the same day. We aim to resolve all complaints within two working days. Any customer details passed to use are kept confidential and you will be kept informed of the complaint process.

Please do not use the phone to lodge a complaint. We cannot enter into a conversation regarding any complaint on the phone. By to allowing us time to investigate we will be able to give a fuller and more accurate response to the complaint. This is why we insist that any complaints are made in writing by email, or post.

correspondence

Please contact us by email rather than ringing. Any postal correspondence should be addressed to:

Fresh Coffee, Morton House, New Road, Olveston, Bristol BS35 4DX

other

All Trademarks are the property of their rightful owners.

If any part these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions.

This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.

feedback

here at the fresh-coffee company we are always happy to here from you and welcome any feedback, comments or new ideas so email us at feedback@fresh-coffee.co.uk

use of this site

Use of the Fresh-coffee Limited web site is subject to agreement with the following terms of use:

Fresh-coffee Limited, owners of the fresh-coffee web site, provide this site for general information purposes only and make no representations or warranties of any kind with respect to the site or its contents.

In addition, Fresh-coffee Limited makes no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published in this site

Fresh-coffee Limited cannot and does not guarantee or warrant that all of the files that make up the web site are free of computer viruses, worms and other material having contaminating or destructive properties.

Fresh-coffee Limited does not accept liability for loss or damage arising out of or in connection with the use of this site to apply to all damages of any kind including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

For your convenience this site provides links that may enable you to access the websites of other parties directly from this site. Please note that such third party sites are not under the control of Fresh-coffee Limited and Fresh-coffee Limited does not contribute to the contents of such websites. As such the Fresh-coffee Limited does not accept responsibility for their content or use.

The copyright and other rights in this site and its content belong to Fresh-coffee Limited except that copyrighted by other parties and reproduced with permission. All rights are reserved. The content of the site may be amended or altered from time to time without notice.

user rules

Users may not send, post or transmit any message that is libelous or defamatory, or violates any other person's copyrights, privacy rights, trademarks, trade secrets, etc. Users indemnify Fresh-coffee Limited for any and all damages suffered by third parties that result from violations of this term.

Users may not change the facts, tone or meaning when quoting any of the material found on this site. Users also may not take any text out of context.

Fresh-coffee Limited reserves the right to take such action as it deems appropriate in cases in which the web site is inappropriately used to disseminate statements and/or materials that are reasonably construed as abusive, destructive, harmful or threatening to others.